For the past couple of days I have been “venting” somewhat about Linked In. I went forward with a free trial to explore their Premium Services, but I never got the chance to fully explore the functionality of this business networking platform. I am currently reading a book on how to use this platform with another book right behind it on the same topic. When it was time to decide on whether to continue with the upgrade and start paying for their services, I tried to cancel, only to discover that it would take a couple of days before I would have any acknowledgement of having successfully stopped the billing. It didn’t happen and my account got billed. I was furious and acting like a spoiled brat because I couldn’t get satisfaction…NOW! To see this “victim” behavior in adults irritates me, and here, I was doing it. It wasn’t even the money, it was that there wasn’t someone to hold my hand right then and there.
Last night I got an email from Roberta who promptly handled my requests and had a refund set up to my account. I replied that I didn’t understand why their customer service wasn’t better. The answer glared at me in her prompt reply:
“Once again, I apologize for the initial delay. Please know that we have 90 million members we need to service and we try to respond to our premium members within 48 hours.”
90 million users is (what I am estimatiing to be) all of the adult working US, just to put it into perspective. 90 million users is HUGE. I also understand that there are countries outside of the US and that they also have Linked In accounts, I am not taht naive. I now completely understand why Linked In couldn’t stop what they were doing to “hold my hand” (my words, no one else’s) while they got caught up on things. No one has held my hand in life so far through life’s difficulties, why should they start now (I should start dating again 🙂 ).
Again, I apologize to the Linked In staff and I still want to explore your Premium services as soon as I have time.